Return Policy

Last updated: September 16, 2026

At Veyro™, we want you to feel confident when trying our product. If your purchase is not right for you, you may request a return under the conditions described below.

This Return & Refund Policy applies to purchases made directly through veyroscope.com.

90-Day Risk-Free Trial

You have 90 days from the date your order is delivered to request a return.

You may carefully test the Veyro™ product during this period. To qualify for a return, the product must:

  • Include all original components, accessories and included items

  • Be returned in reasonably good condition

  • Be free from deliberate damage, excessive misuse or unauthorised modification

  • Be accompanied by proof of purchase from veyroscope.com

Original packaging is preferred but is not mandatory when it is no longer available, provided the product is packaged securely for return.

The 90-day period begins on the date shown as delivered by the carrier.

Requesting a Return

Before sending anything back, contact us at [SUPPORT EMAIL].

Please include:

  • Your full name

  • Your order number

  • The reason for the return

  • Photographs or video when the product is damaged, defective or incorrect

If your return is approved, we will provide return instructions and the appropriate return address.

Do not send products to our registered business address unless our support team has specifically instructed you to do so.

Products returned without authorisation or sent to the wrong address may not be accepted or refunded.

Return Shipping Costs

For returns caused by a change of mind, personal preference or a product no longer being wanted, the customer is responsible for the return shipping costs.

Original shipping charges, when applicable, are non-refundable.

If the product arrived damaged, defective or different from what was ordered, contact us before returning it. After reviewing the evidence, we will provide the appropriate solution and, where required, cover reasonable return shipping costs.

We strongly recommend using a tracked shipping service. ERALIA cannot guarantee receipt of a return sent without tracking.

Damaged, Defective or Incorrect Orders

Inspect your order after delivery.

If your product arrives damaged, defective, incomplete or incorrect, contact us within 7 days of delivery at [SUPPORT EMAIL].

Include:

  • Your order number

  • A clear description of the problem

  • Photographs or video showing the product

  • Photographs of the packaging and shipping label

Do not discard the product or its packaging until our support team has reviewed your request.

Depending on the circumstances, we may offer troubleshooting, replacement parts, a replacement product or a refund.

Normal wear, accidental damage, deliberate damage, misuse, neglect and damage caused by unauthorised modification are not considered manufacturing defects.

Return Condition

Returned products must be complete and must not show damage beyond what is reasonably necessary to test the product.

A deduction may be made from the refund if:

  • Components or accessories are missing

  • The product has been damaged through misuse

  • The product has been altered without authorisation

  • The returned item has materially decreased in value because of handling beyond reasonable testing

We will communicate with you before applying any deducti